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      Customer Relationship Management (CRM) umfasst den Aufbau, die kontinuierliche Entwicklung sowie den Erhalt dauerhafter und gewinnbringender Kundenbeziehungen (Hippner 2006, S. 18). Hierfür ist eine kundenorie...
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      Diskussionsforen im Internet werden in der Meinungsforschung wie im Bereich Lernen und Bildung häufig untersucht und dafür als soziale Netzwerke modelliert. Bei der Analyse dieser Netzwerke ist unter anderem a...
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      Diskussionsforen im Internet werden in der Meinungsforschung wie im Bereich Lernen und Bildung häufig untersucht und dafür als soziale Netzwerke modelliert. Bei der Analyse dieser Netzwerke ist unter anderem a...
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      This paper introduces a new outlier detection approach and discusses and extends a new concept, class separation through variance. We show that even for balanced and concentric classes differing only in varian...
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      In this paper, we address the scalability problem of periodicity detection for time series and sequence databases. We present time and space efficient periodicity detection method that efficiently uses externa...
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      Dieses Kapitel stellt die theoretischen Grundlagen und den aktuellen Stand der Forschung bezüglich der Kommunikationsnetzwerke von Erfindern dar. Die theoretische Basis der Arbeit bildet die Theorie sozialer N...
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      <a class="title" href="/chapter/10.1007/978-3-531-93085-5_11">Finanzkrise historisch – Kreditnetzwerke in der SaarLorLux-Region während der Krisenszenarien des 19. Jahrhunderts</a>
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      Eine entscheidende Wende – so wie Thukydides das Wort verwandte – bedeutet der griechische Begriff Krise. Allgemein meinte er in der Historiographie eine negativ konnotierte Zeiterfahrung, die gleichzeitig ein...
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      In den letzten Jahren hat sich der Ansatz des Customer Relationship Management (CRM) in der Praxis fest etabliert. Im CRM-Konzept werden dabei zahlreiche vorhandene Gedanken und Ideen unter der Maxime der Kund...
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      <a class="title" href="/chapter/10.1007/978-3-8349-6618-6_24">Kundeninformationen als Basis des CRM</a>
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      Unsere heutige Zeit ist durch das Aufkommen und den umfassenden Einsatz innovativer und immer leistungsfähigerer Informations- und Kommunikationstechnologien geprägt. Einhergehend mit dieser Entwicklung erwach...
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      <a class="title" href="/chapter/10.1007/978-3-8349-9218-5_13">„Connectivity is King“ - Zur Rolle von Beratungsnetzwerken bei der Entwicklung regionaler Internetportale</a>
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      Die Zeiten, in denen es ausreichte, eine Website mit statischen Inhalten und hübschem Design zu prä sentieren, sind zumindest für große öffentliche und private Anbieter von Onlinediensten und -Informationen, w...
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      <a class="title" href="/chapter/10.1007/3-540-26472-8_2">Von der Unternehmensstrategie zur Prozess-Performance — Was kommt nach Business Intelligence?</a>
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      Eine effiziente Gestaltung der zentralen Kernprozesse ist für jedes Unternehmen Voraussetzung, um im Markt erfolgreich zu sein. Bei Fragestellungen der Unternehmensanalyse haben traditionelle Business Intellig...
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